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Welcome to Giben's online support


We will help you and will be happy to provide you with information about this service manager. In urgent cases, of course, outside of our normal office hours.


Use the possibilities of the fast HOTMAIL ...!


In the event of a malfunction on your machines and systems, we are available to you as a contact person free of charge. We will organize the fastest possible help for troubleshooting and, in consultation with you, plan any service calls that may be required.





This diagnostic option has been specially developed to increase the after-sale service. It consistently reduces maintenance costs, response times, machine downtimes and the effort of technicians on site.


As a user, you only provide the following services:


- a fast internet connection

- a portable phone or VOIP to communicate with the service center


This system offers our service center the option of remote access to the machine's computer and thus control of the system.



In the event of a malfunction, you have the fastest option to contact the service center, describe the task in detail and comprehensively, and activate access to the machine via the Internet. The service center is now able to record the task and control the machine.



You benefit from the following advantages:


- Real-time diagnosis of machine malfunctions or CNC problems without the need for a technician on site.

- Reduction of maintenance and servicing costs.

- Fast detection of program errors in the sequence programs.

- Reduction of the effort in the case of required on-site service through precise diagnosis of the causes and their elimination (repairs, settings, spare parts, etc.)